# Intercom

**Summary:** Connect Intercom to Unless so conversations feed Living Knowledge, the Team Assistant answers on top of Intercom, and live chats hand off with full context.

**In short:** Feed Intercom conversations into Living Knowledge, answer on top of Intercom, and hand off live chats.

**Published:** 2026-06-09

## Context
Intercom is a customer support suite built around live chat and messaging. With Unless, Intercom works in three ways.

First, your conversations flow into Living Knowledge as grounding content, so the agent learns from every resolved case and keeps your Help Center current. Second, the Team Assistant works on top of Intercom, answering questions directly from Living Knowledge and a search of related conversations. Third, when a conversation needs a person, it hands off to your Intercom team with full context.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

### Key benefits
- __Learn from every resolution:__ Resolved Intercom conversations feed Living Knowledge, so the agent answers common questions on its own.
- __Team Assistant on top of Intercom:__ Your team answers inside Intercom, drawing on Living Knowledge and related conversations, without switching tools.
- __Handoff with full context:__ When a person is needed, the live conversation passes to your Intercom team with the whole history attached.

### How does it work?
Unless pulls conversations from Intercom into Living Knowledge, where they ground the agent and keep your Help Center current. The Team Assistant answers on top of Intercom using Living Knowledge and related conversations, and hands off live chats to your team when needed.

## Install instructions
Once at the [Integrations tab](https://unless.com/en/dashboard/data-management/integrations/kb/intercom "Unless dashboard integrations") of your Unless dashboard, you can select "Configure" for the Intercom integration. This will open a popup where you can connect your Intercom account and set up the integration.