# MantisBT

**Summary:** Connect MantisBT to Unless so tickets feed Living Knowledge and the Team Assistant answers on top of it.

**In short:** Feed your MantisBT tickets into Living Knowledge and let the Team Assistant answer on top of it.

**Published:** 2025-07-28

**Last updated:** 2026-06-10

## Context
MantisBT is a free, open-source bug and issue tracker used by software teams to log and follow defects and requests. It is known for being lightweight, self-hosted, and highly configurable.

With Unless, your MantisBT tickets feed Living Knowledge, so the agent learns from every resolved case and powers the most-asked-questions and similar-tickets features. The Team Assistant works on top of MantisBT, answering tickets directly from Living Knowledge and a search of related tickets. When a question needs a person, the agent hands off by opening a ticket in MantisBT, or by email.

This is where Living Knowledge differs from a built-in help center: it combines and deduplicates everything you connect, from documents and tickets to websites and merge requests, into one holistic, always-current Help Center, instead of a view limited to a single tool.

## Install instructions
Once at the [Integrations tab](https://unless.com/en/dashboard/data-management/integrations/kb/MantisBT "Unless dashboard integrations") of your Unless dashboard, you can select “Configure” for the MantisBT integration. This will open a popup where you can connect your MantisBT account and set up the integration. Once the integration is active, you'll find a new "Add MantisBT tickets" option in the "Add training source" dropdown in the AI zone for topics that are configured as 'Do not use for generating answers'.