# Live chat handover inside the AI component

**Summary:** Live chat handover to Salesforce, Zendesk, and more is now possible directly inside an Unless AI component.

**In short:** Hand off to a human without leaving the chat.

**Published:** 2024-07-08

- 🎉 __Live chat handover__ (to Salesforce, Zendesk, etc.) is now possible inside an Unless AI component! You can add this as one of the options in the contact tab. Additionally, you can add an FAQ with an action to trigger this when a user requests to “talk to a human".
- Bug fixes regarding the injection of formatted content such as bullet points