# Xurrent integration and Docx support

**Summary:** Pull Xurrent knowledge base articles into Unless, forward non-escalated conversations to support, and import Docx files as resources.

**In short:** A new integration and broader file support.

**Published:** 2025-01-27

- You can now see all the tickets that got grouped together to form your suggested questions.
![View the tickets that resulted in your suggested questions](../../media/Suggested-questions-based-on-tickets.png)
- Forwarding all AI conversations that didn’t escalate to a support email address is now possible. This is useful for keeping track of resolved cases in your CRM.
![Forward resolved conversations to your CRM](../../media/forward-resolved-conversations.png)
- ⚙️ [Xurrent integration](https://unless.com/en/integrations/knowledge-base/xurrent/ "Xurrent integration") is now available! Pull your Xurrent knowledge base articles into Unless to use as training sources for your AI.
- Docx files are now supported when importing resources and PDF imports have been improved.