# Insights revamped

**Summary:** See the AI success rate at a glance and over time, monitor unanswered and escalated conversations, and tell the AI which article is correct.

**In short:** A fresh look at how your AI is performing.

**Published:** 2025-02-03

- When excluding a document from training data, all subdocuments are also marked as excluded.
- If the AI didn't find the right article, you can now tell it which one is correct.

__Insights revamped!__ 📊
- You can now see the __success rate__ of the AI at a glance and over time.
- __Unanswered responses__ and __escalated conversations__ are shown in the graph with an orange line so you can monitor any changes.
- Metrics are now grouped based on responses, conversations, and searches.
![Updates to the insights dashboard](../../media/insights-updates.png)

__Bug fixes__
- Excluded resources no longer getting re-added when the original content changes.
- All ticket analysis events now show in the insights report.
- Filter dropdown in resources list no longer closes when you select or type something.