# See the full insights lists, not just the top 10

**Summary:** View the complete lists on the insights page, get a stricter definition of escalations, and see session counts in your weekly Slack updates.

**In short:** The whole picture, beyond the top 10.

**Published:** 2025-03-10

- When viewing the lists on the insights page (i.e., most asked, most unanswered, etc.), you can now see the full list (not just the Top 10).
- Conversations used to count as Escalated when the action was clicked. From now on, it only counts if the required fields are filled and sent.
- The weekly updates in Slack now include the number of sessions.
- We fixed a number of bugs.