Instant AI that you can trust, built for EU standards
Seamlessly integrate secure and compliant AI assistance for customers and teams in the finance, insurance, and healthcare industries in the EU.
Integrate generative AI assistance into your customer operations
24/7 self-service support
Mastering all your corporate knowledge, AI agents provide instant answers to customers and employees alike - resulting in fewer support requests and higher efficiency.
- Self-service support for website visitors
-
Reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue with an AI that has deep knowledge of your business and organization.
- Contextual help in your client portals
-
Lift the pressure off of your organization by enhancing your websites or dashboards with integrated handholding, leveraging AI-powered chat, tooltips, alert boxes, and much more.
- Internal assistance for your team
-
Reduce the case resolution time of your customer support team with automation and coaching, by making complex information accessible on human terms - right in their favorite tools.
Deploy AI assistants for your visitors, clients and teams for maximum return on investment
- Ticket deflection on your website
- 50%
- Ticket deflection in client portals
- 30%
- Reduced case handling time
- 20%
- Total time reduction
- 58%
More than just amazing technology
Bringing actual value
Generative AI is evolving from technology novelty to actual use cases and real value. As a result, you can improve the efficiency and productivity of your organization to unprecedented levels.
- Natural conversations
- Resolve customer queries in a conversational manner with both employees and customers, across different channels and use cases, 24/7 and in many languages.
- Understands your business data
- The AI understands business data, by connecting all company knowledge resources, so it knows how to resolve contextual issues like a support team can.
- Acts on behalf of users
- Our AI agents are able to complete tasks on behalf of your customer. These tasks may be connected to your services, or can even intervene in the user interface itself.
- Instant implementation
- Implement a compliant enterprise solution in days, using proprietary feature delivery technology. Just point and click to add AI features to any web interface.
Large organizations do not need engines, they need cars
It starts with your documentation
From knowledge base quality assurance to assisting your team - our platform covers it all.
Improve your operations with AI feedback
Quality assurance and feedback loops
Even before you start, we verify the quality of your internal knowledge base. Without relying on user feedback, we also continuously monitor response quality.
Launch AI assistants with a single click
Integrate anywhere
Enrich your existing website, client portal or dashboards with conversational AI web components, taking care of many of your customer questions.
Give your team their own AI assistant
Internal assistance for your teams
Using your favorite comunications channel, we will give your teams their own assistant who can respond to many support tickets proactively.
Quality assurance and feedback loops
Even before you start, we verify the quality of your internal knowledge base. Without relying on user feedback, we also continuously monitor response quality.
Integrate anywhere
Enrich your existing website, client portal or dashboards with conversational AI web components, taking care of many of your customer questions.
Internal assistance for your teams
Using your favorite comunications channel, we will give your teams their own assistant who can respond to many support tickets proactively.
An almost trivial implementation effort
Plug and play
Our platform is the simplest way for organizations to integrate generative AI into their operations. Train, configure, deploy, and monitor with ease. All without code.
Tailored for regulated markets
Built for the strictest standards
To be able to cater to highly-regulated industries, we built our platform using a compliance-by-design approach that goes far beyond adhering to regulations like the GDPR and the AI Act.
- Security is not just a layer
- Our architecture is fortified with firewalls, advanced encryption, shielded Lambda containers and extensive DDoS protection to keep your data safe. Read more.
- Availability guaranteed
- Globally distributed across 75 edge locations, our platform guarantees global performance and availability. See our System Status Dashboard for system metrics over time.
- Fine-grained data governance options
- Curated resource selection, strict logical topic segregation, real-time data management, and audience-based access and delivery are standard features in our platform.
- Confidentiality
- Confidentiality blocklists, complete data segregation, and user profile separation make your protected business data only available on a legitimate need-to-know basis.
- Top-notch privacy protection
- Built on GDPR and CCPA, our privacy vaults will make sure that Personally Identifiable Information will never reach any AI model. Read more in our Data and Privacy Center.
- Quality assurance
- Autonomous quality assurance systems monitor AI conversation quality by merging continuous testing, sentiment analysis and user feedback.
Using the AI platform of Unless has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands.
Frequently asked questions
-
UNLESS is a conversational AI platform for regulated markets - allowing finance, insurance and healthcare companies to create and launch compliant AI agents that improve the customer experience of their legacy systems in a very simple way.
-
We help organizations open up their proprietary knowledge with the help of generative AI. You can train an AI model with many sources, like a knowledge base, documents or your website, and subsequently let your customers or your team engage in conversations with AI agents through many channels.
-
We take pride in the fact that non-technical staff can manage everything. Our platform is self-service, and we also offer onboarding training for the nitty-gritty.
-
The responses of our AI models depend entirely and only on the sources that your organization uses to train them. So, external bias does not play a role.
-
Our platform has built-in constraints to prevent personal data leakage. Our AI Privacy Safeguard operates like a switch that stores PII in a protected data storage facility called "Privacy Vault", while feeding the AI model with anonymized tokens instead.
-
Larger organizations need extensive features, security, and privacy measures. Typically, start-ups lack these requirements, while custom projects are slow and expensive. UNLESS provides the AI feature delivery platform that solves these problems.
Let us prove the value of generative AI
Benefit from AI today
Don't get left behind. Enhance your business with AI features instantly, without worrying about scalability, security, compliance, or privacy risks.