Agent
One agent. Every customer moment.
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
Built for the EU from day one
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Search resources and support articles
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Pay per outcome. You choose.
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
Why Deploy
Stop greeting your customers like strangers.
Most AI tools speak to a customer like a stranger every time. Even the second visit is a cold open. Deploy changes that. The agent shows up across acquisition, retention, expansion, and support, with full memory and full context. The customer feels known. Because they are.
How Deploy works
Two senses. Always-on context.
Living Context
The agent across the journey.
Same agent, every moment. In your tone, on your surfaces, with full context.
- 01
Every customer moment. Acquisition, retention, expansion, support. One agent, one brain.
- 02
Your tone, your surfaces. Website, in-product, portal, chat. In your customer's language.
- 03
Front and back awareness. Up front, the agent knows where the customer is and which Audience they belong to. Behind the scenes, it is connected to your business systems.
- 04
Procedures from Train, live in Deploy. Fires in-app notifications proactively. The right nudge at the right moment, not a marketing blast.
- 05
Hands off cleanly. When it cannot solve, it brings in the right human with full context, not a fresh ticket.
Living Memory
Relationships, automated.
The agent treats every interaction like it already knows the customer. Because it does. Three substrates, working in sync.
- 01
User profile. Structured, CRM-style data on each customer - preferences, lifecycle stage, tier, sentiment, goals.
- 02
Audience. Categorized memberships of groups with similar traits. The agent knows which cohort a visitor belongs to before they identify themselves.
- 03
Working memory. A running, qualitative record of every previous interaction. The agent picks up where it left off.
Acquisition leans on audience. Retention and support lean on working memory. By the time someone is a customer, the agent uses all three.
Your customers stay known. Without anyone keeping notes.
Privacy posture
Living Memory runs through the Privacy Vault. PII is tokenized. Memory stays in your account. Customers can request export or deletion at any time.
Acquisition
The agent never opens cold.
Page, audience, lifecycle stage feed every reply. The agent answers from the full picture, so customers feel known from the first message, not the fifth ticket.
Retention
Save plays where churn lives.
Procedures fire inside the product, at the moment a customer hesitates. Cancellation, downgrade, feature confusion - each gets the right intervention before the support queue does.
Expansion
Nudges that earn their place.
In-app notifications go out when an expansion signal lights up, not on a marketing schedule. The right offer, at the right moment, with the right owner notified.
Support
Your tone, on every channel.
Personality is configured once and applied everywhere - every helpdesk, every chat, every escalation. The agent always sounds like you, never like a stock template.
Next in the loop
Analyze
Performance. Value. Maturity. All visible. All live.
Meet your customers, already known.
One agent across all four moments, with full memory and full context. No cold opens.