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Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Company policies

Code of conduct

Version 1.0 · Last updated 2024-11-05

These guidelines embody our commitment to ethical integrity, social responsibility, and sustainable innovation.

At Unless, our dedication to building a better society is demonstrated by operating ethically, socially responsibly, and sustainably, while adhering to all applicable laws.

Core Principles

  1. Legal Compliance: We commit to adhering to all applicable laws and regulations in the regions where we operate. This commitment extends to all locations and activities within our organization.

  2. Non-discrimination and Diversity: We prohibit unlawful discrimination in all work relationships. We strive to treat all employees equally, with respect, and promote diversity and inclusion throughout our organization.

  3. Fair and Equal Compensation: We ensure that all employees receive fair wages on time, in accordance with legal requirements, and guarantee equal pay for equal work. Our compensation meets or exceeds living wage standards.

  4. Employee Well-being and Development: We commit to ensuring compliance with legal standards for working hours, breaks, rest periods, and leave, including maternity and paternity leave, promoting our employees’ well-being and development.

  5. Health and Safety: We provide a working environment that is physically, psychologically, and socially safe for all employees.

  6. Human Rights: We respect and uphold internationally recognized human rights and actively work to avoid any form of human rights violations, including forced labor, modern slavery, and child labor.

    • Forced Labor and Modern Slavery: We ensure that all employment is voluntary, without threats or coercion.

    • Child Labor: We do not employ underage workers. We ensure young workers are not subjected to hazardous work and that their education is not compromised.

    • Freedom of Association and Collective Bargaining: We respect our employees’ rights to form and join organizations and engage in collective bargaining.

  7. Privacy and Security: We protect the privacy and security of data related to Unless, our customers, and partners, adhering to relevant legislation.

  8. Confidential Information and Intellectual Property: We secure and protect confidential and proprietary information, using it only for authorized purposes.

  9. Anti-corruption and Bribery: We maintain a zero-tolerance policy for corruption. We take reasonable measures to prevent and detect corruption in all business dealings.

  10. Environmental Management: We proactively address environmental challenges and work to reduce our environmental impact while promoting sustainability, including:

  • Identifying and mitigating climate change risks and biodiversity loss.
  • Minimizing waste and adopting circular economy principles.
  • Reducing business travel, especially air travel.
  • Transitioning to renewable energy where possible.
  • Enabling low-carbon choices for consumers and employees.

Our Code of Conduct reflects our commitment to ethical practices and sustainability, guiding our actions and decisions as a leading technology company. For more details, employees and partners are encouraged to refer to the Unless Sustainability policy. Any suspected violations should be reported immediately through our designated communication channels.

Third party usage policies
Internal data processing register